Natuzzi

Warranty Service

OPEN A WARRANTY CLAIM 

To open a warranty claim you will need to a few simple items to get started with. 

First you will be asked to attach a photograph or scan of your sales receipt; a photograph that shows the entire piece furniture piece and lastly a photograph showing the area needing repair close up. 

You will also be asked to provide details regarding the position of the possible defect on your furniture piece. The best way to provide this is to stand facing the piece and then to identify the location. For example: Seat Cushion - Right; Arm Cover - Left or Back Cushion - Middle. 

Should you need any assistance at all, please feel free to contact a Customer Care Representative at 800-531-3950.

You will be contacted by the Natuzzi Cares Field Services Team within 24 hours of claim receipt, Mon-Fri. Should you need immediate assistance or have any other questions please feel free to call us at 800-531-3950, Mon-Fri 8:30am-7:00pm, eastern standard time. All calls are recorded for quality and training purposes. 

Providing excellent customer service is very important to us throughout the repair process. If service is provided you will be asked to participate in a brief online survey so that we may better understand your repair experience and use your feedback to improve our performance.