OPEN A WARRANTY CLAIM
To open a warranty claim you will need a few simple items to get started.
First you will be asked to attach a photograph or scan of your sales receipt; a photograph that shows the entire furniture piece and lastly a close up photograph showing the area needing repair.
You will also be asked to provide details regarding the position of the possible defect on your furniture piece. The best way to provide this is to stand facing the piece and then to identify the location. For example: Seat Cushion - Middle; Arm Cover - Left or Back Cushion - Middle.
Should you need any assistance at all, please feel free to contact a Customer Care Representative at 800-531-3950.
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You will be contacted by the Natuzzi Cares Field Services Team within 24 hours of claim receipt, Mon-Fri. Should you need immediate assistance or have any other questions please feel free to call us at 800-531-3950, Mon-Fri 8:30am-7:00pm, eastern standard time. All calls are recorded for quality and training purposes.
Providing excellent customer service is very important to us throughout the repair process. If service is provided you will be asked to participate in a brief online survey so that we may better understand your repair experience and use your feedback to improve our performance.
Should you have a warranty issue, please open a claim for assistance.
The leather education center will help you discover what are normal characteristics.
Find your specific warranty and learn about coverages.
Maintain your furniture's quality and beauty for years to come.
We invite you to contact our North American authorized repair team at Guardsman In-Home Furniture Care & Repair for repairs or services other than those covered by your Natuzzi Warranty.
They may also be reached by phone or email at:
1-800-788-8020 or firstname.lastname@example.org